Customer Service

Return & Exchange Policy

* If you are not completely satisfied with your purchase, we will exchange it or refund your money within 30 days of the purchase date, less shipping charges.
* We do not accept returns or exchanges on Undergarments Due to their intimate nature.
* Sale items may be returned for store credit only.
*A one-time price adjustment may be taken, if an item is marked down within 14 days of your order date.
* Final sale" items are not eligible for return/exchange or price adjustment.
* All garments must be unworn with the tags in place.
* Customer is responsible for shipping cost of return or exchanges. We will pay the shipping cost for one exchange. For additional exchanges new shipping charges will apply.
* After we receive your package, please allow 5-7 days to process your return or exchange.

Shipping

We ship Ground service in the continental US . Please allow up to 7 to 10 days for your order to be processed and shipped from our facility. The charges are as follows:

• Up to $24.99      $5.50
• Up to $74.99      $8.50
• Up to $149.99    $12.50
• $150 and Above   Free

FAQ - Frequently Asked Questions

1. Where are your garments made?
Our garments are manufactured at our facilities in Rancho Dominguez, California. We have our own Knitting, Cut & Sew, Printing & Packing operation.

2. Where does your cotton come from?
We use domestic and imported organic cotton.

3. What kind of dyes do you use?
Our dying process is one of the most efficient in the world and is  BlueSign compliant. We use on average 40% less chemicals, 40% less water, 50% less electricity, and 30% less natural gas. Our dyes do not contain heavy metals and are formulated using components that contain minimal contaminants and are readily treated for safe and proper disposal.

4. What is the best method for washing the garments?
Our recommended washing instruction is cold-wash, tumble-dry low. The advantage of washing cold is prolonged garment life and reduced energy consumption. The garments generally shrink 5% in length and 5% width.  It could be few % higher with increased washing/drying temperatures.

5. How much will the garments shrink?
The garments generally shrink about 5% in length & 5% in width.

6. I am sensitive to …… are your products safe for me to use?
We don’t know. This is NOT a medical product. For it to be safe, it has to be tested for that sensitivity.

7. Are your products Fair-trade certified?
While our production facilities are third party audited for compliance with FLA standards (Fair Labor Association), last year we took the next step and joined FLA as a participating supplier. As of December 2012, we are a proud member of Fair Labor Association and the only member with its manufacturing facilities located in the United States.
For more information please visit www.fairlabor.org

How is my sales tax calculated?

An applicable sales tax will be added to all orders in California. All other states are tax exempt.

We would love to hear from you

Your opinion is very important to us. Please send us your comments, questions and suggestions to via our contact us page Contact Us

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